Re: Can I cancel one person off my holiday. We will contact you by email and/or phone to discuss. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. (e) In any event, except for clauses (c) and (d) above, Jet2.com will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on their behalf. The person making the booking is classed as the "lead name" in any booking which includes more than one person. We will then securely transport your checked-in baggage to the baggage reclaim area of your return airport. The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. If we receive an email failure notice or no email address has been provided, we will send notification to the advised postal address. As most of our prices are based on at least 2 adults sharing, if there are fewer adults sharing the room than the number specified on the website, supplements will have to be paid. Cruise arrangements: By their nature, cruises often depend for their maximum enjoyment upon the ship reacting to the prevailing conditions throughout the duration of the cruise. Jet2holidays Limitedis a company registered in England under No. If we fail, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. what are club seats at td garden. All claims (together with all supporting evidence including (but not limited to) medical records, photos of your holiday, details of all meals and drinks and receipts from excursions) must be submitted promptly after your return to customerservice@jet2holidays.com quoting your name and booking reference in the subject matter. The terms and conditions and Essential Holiday Information were last updated: 8 December 2022. Subject to the other provisions of this clause 11, we accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described by us. Non-availability of the Service for any reason will result in no cash equivalent or entitlement by any person to any benefit, monetary or otherwise. You can also complain about a flight-only booking . Any private transfer would be at your own cost. Premium/Superior Rooms- typically the same as double and twin rooms but may have additional or more luxurious amenities. If the increase is more than 8% of the price of your holiday, you may either (a) change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or (b) cancel the holiday within 14 days of the amending invoice and receive a full refund of all monies paid, except for any amendment fees. 1.10. We make no representations of any kind about the reliability of such ratings and cannot be held responsible for any reliance placed on such ratings. Please note that you are responsible for all breakages in your accommodation and in the unlikely event of damage occurring, please notify us promptly so that we can ensure future guests are not prejudiced. 15. Exceptions: (i) Cancellation of or name or date changes to certain transport arrangements, typically scheduled airline tickets, can result in up to 100% cancellation charges regardless of the notice period given to us. ABTA, 14. For the avoidance of doubt, Jet2holidays does not accept any liability whatsoever for any additional in-resort services or products highlighted on our website (including the Find Out More pages) or in our brochures, or any losses of whatever nature suffered by you as a result of using the information featured which is provided for information purposes only. In addition, some hotels may require a credit card imprint or local currency cash deposit upon arrival to cover any ancillary spend in the hotel. You should be extremely wary of anyone encouraging you to make an exaggerated or fraudulent claim (whether in resort or back home). We will pay compensation as detailed in clause 10 below for all significant changes except where the major change is due to an unavoidable and extraordinary circumstance. You are advised to check this information by visiting the FCDO website directly: www.gov.uk/fcdo or https://travelaware.campaign.gov.ukor https://www.gov.uk/foreign-travel-advice. We will hold you and the members of your travelling party jointly and severally liable for any damage to the accommodation, furniture or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. gamestop pro membership worth it. Scuba diving - ensure that you allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). Our trophy cabinet's full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers' Choice Awards 2020!Jet2.com won Best Airline - UK and Best Low-Cost Airline - Europe - and that's four years in a row! We suggest that you take this into consideration when selecting your departure date. You will receive your private transfer voucher as part of your holiday documents 4 weeks before departure, and this details where to meet the local transfer representative in the arrivals hall. (i) a holiday with Free Child availability to one without Free Child availability; or We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. The Master may also withdraw some of the ships services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. If any delay is over 5 hours you are entitled to cancel your flight and receive reimbursement of the flight element of your holiday cost only. Jet2.com means Jet2.com Limited, a company registered in England under No. Using a taxi or minicab - never accept a lift from an unlicensed taxi, a stranger or someone you dont completely trust; try to share a taxi with a friend; if youre calling a taxi from a public place, try not to let people overhear your name or details of where youre staying; always sit in the back of the car and if you chat to the driver dont give them any personal details. Do not try to pass items to someone on another balcony. We also purchase a fourth Airbus A300-B4 for cargo. 16. 70%. 20. 10. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. Keep bottled water handy to stay hydrated and follow the above tips when in the sun. However this may not always be possible due to local restrictions. Follow the 4-point National Water Safety Code: Care in the sun - build up the time you spend in the sun gradually; avoid sunbathing between 11am and 3pm; apply high factor sunscreen and reapply frequently; never expose babies under 6 months to the sun and always take extra care with children; remember, its possible to burn in the shade, when its cloudy and while swimming; at the first sign of burning get out of the sun immediately; always drink plenty of water. It is of course in your interests to ensure that you notify your travel insurer about any pre-existing medical conditions. You are advised to double check your travel plans and verify all data with other sources before booking your chosen resort service. 21. The resort services which we may highlight are provided by persons, firms, companies and other bodies which are wholly independent of Jet2holidays. You are responsible for making sure you have all relevant visas, entry and exit, health and/or other documents that may be required and, if requested by us, you must present all such documents to us and permit us to make copies thereof. We will also apply an amendment fee for each changed person and/or item on the booking, which we will advise you of at the time of any amendment. Special assistance and medical conditions: If you require special assistance for you or a member of your party (e.g. Please note in some cases, infants and children do not count towards occupancy levels, however you will be advised of this at the time of your booking. At 4 weeks before departure, we will send you a final confirmation with your travel documents attached, consisting of your booking confirmation; your flight voucher; your accommodation voucher, your cruise voucher (where applicable) and your transfer or car hire voucher. 5. Generally, your accommodation will be available from 3pm on the date of arrival and is to be vacated between 10am and noon on the date of departure, irrespective of your arrival or departure times (unless we have stated otherwise). We provide this security by way of an ATOL (number 9618) administered by the Civil Aviation Authority (Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk)/a bond held by Jet2holidays. Please note if you add any of the items listed in this clause h after you have made your original booking, you will be advised of the applicable charges prior to confirming the purchase of any additional services. Your holiday contract The Foreign, Commonwealth & Development Office have advice for staying safe and well abroad. Fit to fly and fit to travel: It is your responsibility to ensure you are medically fit to travel and fly. Iconic landmarks, world-famous attractions and stunning sights experience them all on a Jet2CityBreak. Please note that we act as agent in relation to bookings for car hire and any resort/on-board booked excursions made through our local representatives and your contract for those services is directly with the supplier of the service. Please check your Flight Voucher for details on whether this service is available from your departure airport, and if so, please visit the Jet2.com customer service desk at your departure airport to collect your pass. turn off the supply using the tap on the bottle). The quiet is interrupted by the giggles of my excitable six-year-old daughter as a shoal of tiny "tickly fish" nibble gently at her feet. Jet2.comreserves the right to serve alcoholic drinks to customers at its absolute discretion. If we have to make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. The terms under the Transfers section above also apply to Express Transfers. We reserve the right to change the ship or make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, technical and mechanical difficulties and also weather conditions including ice, sea and river conditions. Jet2holidays we, us, our meansJet2holidaysLimited. Fraud You can let us know at any time if you no longer want to receive emails by clicking here. Please note that Villas will not have storage space to hold luggage temporarily prior to the specified check-in time nor after the specified check-out time. For a small charge, you can select your preferred seats online, including extra leg room seats. As with all travel insurance policies, Jet2insurance contains certain restrictions. have a look at the confirmation of your booking and the terms. Jet2.com may request evidence that the legal guardian has authority to submit a claim on the customers behalf. If you spot any defects or hazards in your holiday property, ensure that you bring them to your representatives attention. We will only use your personal data as set out in our Privacy Policy. Where applicable, we will send you an amendment invoice. Once logged in, simply select "Make a payment". Hotel/Resort Information Our liability will also be limited in accordance with and/or in an identical manner to: If you fail to pay the deposit and/or Balance in time(or in the event that you or any person on your booking attempts to deceive us, makes a fraudulent payment, provides fraudulent information at any point in relation to a booking or if the lead name or a member of the booking party has been banned from travelling with Jet2holidays or Jet2.com), we reserve the right to, among other things, cancel your holiday as set out in clause 9.
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