Consistently fail to keep to their own opening and closing times. Companies can ask for reviews via automatic invitations. I choose at this time to cancel our memberships and truGym continued to take money from my account. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Anyone can write a Trustpilot review. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. This seems to be the case for all former members not just me. Stockton On Tees - AVOID!! Your experience matters. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Very clean with a good atmosphere and equiptment maintained to high levels. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk We use dedicated people and clever technology to safeguard our platform. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. However I have a major issue with the classes that are run as well as the management of the club. After a few weeks of this i started to get upset. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. We also ensure all reviews are published without moderation. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Verification can help ensure real people write reviews about real companies. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is when we could get in the pool from February. Verification can help ensure real people write reviews about real companies. Awful!!! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Find out how we combat fake reviews. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! I go to the gym because its an only female gym, however its extremly dirty. Verification can help ensure real people write reviews about real companies. Join the 263 people who've already contributed. Staff are mostly friendly and it's well worth a visit. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. not enough space for stretching n exercise. The machines, if broken are repaired quickly. Huddersfield gym- horrible service, old gym equipment. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. | Read 41-60 Reviews out of 241 It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. For the price per month, this is a great gym, it has everything u need and more. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Required fields are marked *. Find out how we combat fake reviews. Most staff are very polite. I email head office never got a reply. Your experience matters. Worst customer service ever have not had one reply to my messages or calls!! I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. trugym customer service. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. 2023 Trustpilot A/S. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Find out how we combat fake reviews. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Join now and save 30 (no joining fee offer). The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Voice your opinion today and hear what 263 customers have already said. Management ineffective and ambivalent. They definitely make it difficult to contact them through their website. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Joke of a place. The gym in Luton in Parkstreet are forever changing staff . Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. This hasn't happened and all attempts to contact them regarding this is being ignored. Head office failed to respond to emails! They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. But the other equipment makes up for it. Here are 8 tips for writing great reviews. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Be proactive by paying attention to the customer's needs and offering help or recommendations . Your experience matters. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Finally. Anyone can write a Trustpilot review. And update your website!!!! Anyone can write a Trustpilot review. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Plus, you avoid the $5 phone payment processing fee. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Very clean with a good atmosphere and equiptment maintained to high levels. | Read 101-120 Reviews out of 262 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. If you like swimming, prepare to be hugely disappointed! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . How many stars would you give TruGym? Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Thanks. This was a friendly gym in Boston Lincolnshire. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Suggested companies are based on peoples browsing tendencies. Verification can help ensure real people write reviews about real companies. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Absolutely the poorest new customer relationships ever!! This gym offers friendly staff with excellent personal trainers. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Needs airing conditioning throughout the gym. | Read 61-80 Reviews out of 237 Like a sauna. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. I paid for a year membership and at that point had several months left. Training and fitness levels catered for the individual. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Having booked online, I would have expected an email letting me know. Same as below - Trugym Bromley closed and didnt refund the lost membership. Would definitely give more stars if I could! So over all its horrible and unhygienic and I wish there was another only female gym I could go to. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. No on-duty lifeguard (is this actually legal!!!). Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. It goes against our guidelines to offer incentives for reviews. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! It goes against our guidelines to offer incentives for reviews. !What a disgrace. Join the 268 people who've already contributed. But no way to resolve it. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. The gym had closed down suddenly in November 2021 and hasn't provided a refund. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! Corporate Membership - truGym I find the booking system for classes difficult to work out which is why I havent booked any yet. Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. Correction: non-existent customer service. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Moreover i received several very abusive emails from them in the days following. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 I was paying double on a different gym and was always having problems but this is miles better. The Stockton site seems to be run on a shoestring. This suggests to me that they know they are not up to date. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Anyone can write a Trustpilot review. Plus side, plenty of cardio equipment. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Companies can ask for reviews via automatic invitations. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Your experience matters. No matter how many times I try to contact them I never get a response. Cancelled after one year membership. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Absolutely shocking customer service. If you are looking for fluffy towels and a 5 star experience this is not your place. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Staff were non empathetic and unhelpful following the incident. Pool full of screaming kids. Published on: January 2, 2023. Your experience matters. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Fuming to be honest. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. This gym offers friendly staff with excellent personal trainers. 2023 Trustpilot, Inc. All rights reserved. Awful!! No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Your experience matters. I paid for a year membership and at that point had several months left. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you want a real Les Mills class, or any customer service, go to another gym! Your experience matters. Read Customer Service Reviews of trugym.co.uk | 5 of 14 - Trustpilot TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 The evening staff are very welcoming and friendlly. So unprofessional. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. They've also had bad reports in the paper. I got nothing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You buy cheap equipment and take months to repair broken ones. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Totally disgusted with the service offered with no thought or effort of building a customer relationship. Here are 8 tips for writing great reviews. The toilets are extremely dirty as well as the showers. I've always felt so welcome at TruGym and enjoy making my daily trips. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Avoid. I would not recommend this gym to anyone. They put on load music then procede to shout over it. Pay a little bit more and go somewhere decent ! 1/pool too cold to use from me joining in November to February. | Read 41-60 Reviews out of 258 As far as I'm aware non of the members have received refunds on their memberships either. Huddersfield gym- horrible service, old gym equipment. kept it quiet from staff aswell ! Friendly staff always happy to help. But I suppose you get what you pay for. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. God forbid you request to leave is apparently impossible! We use an external company to collect, manage and process direct debit payments. Been coming here for many years and have always found the staff very pleasant and welcoming. | Read 81-100 Reviews out of 264 He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. It goes against our guidelines to offer incentives for reviews. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Join the 270 people who've already contributed. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. It goes against our guidelines to offer incentives for reviews. trugym customer service - americanuzbekistan.org My contract expired and I cancelled my membership.
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