A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. I recently had the same experience. Explain it to him like you explained it to us. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls For approved returns, Mercari provides a free shipping label to the Buyer. The thing to remember is that these slip up were t. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Do not do that. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Or just take back the item. I have been talking to someone with same story Im trying to buy a car. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Buyer claims wrong item and gets a refund despite - Welcome to the Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. I take pics and and email amazon all the details of before and after and the condition it is come back - Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. This has happened a couple of times to us over the years, all part of selling on line Im afaid . If they bring eBay into this, do I stand any chance at all? They look the same to me.. on If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. You end up owning expensive packaging, without the desired product. But at least it was worth somewhat close to what the item I sent them was worth. Never sold on Ebay before. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Dollars. Or is it possible it was mixed up with a different package? Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Is eBay likely to refund the buyer? Do I have to go ahead and refund no matter the circumstance? As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. So supervisor said I will close the case in your favor. 26-05-2020 Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Buyer gave wrong address, and expects refund, who - The eBay Community eBay is very aware that scams occur on the website. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. I agree with that. Omg I JUST heard that same story!!!! TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? 2. But so far no response from buyer. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. What if the buyer is not trying to rip you off but simply made a mistake? Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. So eBay accepted the return. This is what it takes to get ebay to appeal a return in your favor. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. You can request that the buyer send the item back to you immediately. Cause his photo shows a like kind of item but not the brand or pattern I sent. If you have any problems paying for your items, we . When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop I agree. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. He immediately cancels the order and requests a refund. I only sell local, mainly to avoid hassle. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. The email will state that the payment will be released to you once you have proven that the goods have been sent. Somewhat new, never had this happen before. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Disputing the chargeback can take a lot of time and hassle on your behalf. Example: You bought a table, and it showed up with only three legs. But I would think it is more likely a customs thing. Everyone is covered except the credit card holder, whoever that is. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Ebay going to shit with scammers abusing the money back guarantee. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Do everything you can to annoy them until they finally just pay you the $900 so you go away. Then gets mixed up on which item was wrong. The item I sent out was also tagged, this one is not. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. If you get the item back as a buyer you have the option to relist and recoup your outlay. Check out this video to understand how dimensional weight is measured when shipping. . The law spells out how to challenge billing errors. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. What To Do if You're Billed for Things You Never Got, or You Get In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Cookie Notice Go to usps site and fill out the mail fraud form. Made sure we sent all images to amazon as it was within 30 days of purchase. Offer to send the copied forms to an ebay chat rep. Press question mark to learn the rest of the keyboard shortcuts. Select Order Not as Described. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. I sell on Ebay myself. Example: The listing said "new," but the item was clearly used. It seems I have no time to inquire. To get a refund from USPS, your eBay buyer can: Submit an e-form. Along with photographing everything, try to record any identifying details about the item. I know they will get their refund, but should I inquire at all? NO Cash Refund for wrong purchased items. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Glad you at least eventually prevailed. 04:18 PM The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. There is no way to dispute a transaction once its finalized in this way. Some of this advice may be second nature to you, or may not apply to all sales. 1.6K 17K views 1 year ago Every so often mistakes will happen. It will make it much more challenging. I don't like this version and If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! Paid a tailor 4.50 repaired it and sent back with DPD signed for. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Thank you sooo much for putting your story on here. Sizes: XS to 2XL. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. As you say, I would explain to the buyer that different computers and devices show colours differently. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. However, for large packages and certain types of express service, UPS is the cheaper . The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Person buys 2 things. . or the buyer? Ebay says I have to "take action" by Sept. 11th. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Either way eBay will make sure the buyer gets their money back right or wrong. Record any serial numbers or unique codes. I have had a few people say they didnt receive their orders when I know I sent out to all of them. What's the tracking number? If not, fuck them and continue onto arbitration per their terms and conditions. She got her full refund back and kept the ring! It was already on the way. This is why I take photos of the item with the eBay paperwork. Create an account to follow your favorite communities and start taking part in conversations. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. I'm not sure if Canada Post would put those on there?? When a buyer wants to return an item and be issued a refund, here is what you do first. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. to fight them over this and go to the Phillippines is beyond annoying. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. The scammers will also ask for your PayPal email address. Here are some of the most common ways eBay sellers are scammed. He sent photo of item receivedit is not the item i sent. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Parcel comes back, buyer is less than helpful, I refund, get a neg. 09-10-2020 Help a buyer with an item they didn't receive | eBay And while I'll be cordial, it doesn't bode well. Go to ic3.gov and fill out the internet crime form. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. I suspect someone may have been tampering with mail and package in the delivery system. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Gift card scammers reach out to victims by phone, email, or social media. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) If you find an item on eBay that you think is fraudulent, report the listing directly. I'm not sure. Because the seller sent a lighter instead of a $600 Gucci wallet. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. At first, it might seem foolish to pass up a generous offer, but often its a trap. I cant believe you won this. Copyright 1995-2023 eBay Inc. All Rights Reserved. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. I've never owned/sold a necklace like that. The scammer will ask for the victims gift card number to use as payment. USPS is the most trusted delivery service in the USA. So it sucked having a negative mark on my account but it was the only thing I could do. This is what people are doing nowadays, so selfish. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. This was shipped by Global Shipping Program. The online auction site launched in 1995, and scammers have used it ever since. But they said flat out "we don't mix up packages" and reiterated. But just the thought of it would scare a lot of scammers into stopping this shit. 26-05-2020 A buyer will offer to purchase your item and send a larger payment than required. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Tip The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Common eBay Scams: How to Spot and Avoid them - Comparitech Otherwise she wouldn't have bothered. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. I have had my hosting company check everything their end and they say all is correct and working ok. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Before you start your Missing Mail Search, you will want to double check the status of your package. Click on Send. Press question mark to learn the rest of the keyboard shortcuts. I once again immediately had them call me to dispute this. I sent a seller an offer on an item and she accepted. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. PayPal Seller Protection exists to help sellers trade confidently on eBay. I did all of this. Buyer contacts me today. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Solved: Buyer claims an authentic item fake - PayPal Community That photo looks like your shipping label stuck on top of another shipping label. The unofficial eBay subreddit. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Am I protected against negative feedback in this scenario? 05:49 AM. The one I received is as per the photo. I have multiple people selling my exclusive product for less that I sell it for on Ebay. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Zero money was left over. Theyll tell you to file a report with the police and then wash their hands of the matter. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tune into our last eBay for Business podcast episode of 2022! You're not supposed to be liable for anything that happens to it after that. This scam is a new twist on the offer of overpayment. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Always think like a big retailer. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. In this scam, the buyer then accuses you of sending a damaged item. - edited I swear. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Put it in a bag took pics opened case and returned back explained. I can't really remember what specific package I mailed it in. But I would like to reach more buyers. So, I cancel the order and sent in a statement. 06:46 AM. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Press J to jump to the feed. Stockholm syndrome - Wikipedia The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. An option to dispute the refund and report the buyer will appear. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Yup pretty much. I really feel like I am not getting any protection from scammer buyers on eBay. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Buyer returned a different item, this is what it took to get ebay to Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Answer (1 of 4): Hi. Good for you. . Thx for the link to reporting a buyer theres a couple people I need to report. I talked to manager and simply were told nothing can be done. Sucks!! There are two occasions in the tracking updates that says it was rerouted due to processing error. There's usually another new label then. Buyers abusing "not as described" to force refund - PayPal Community Some are targeted at buyers, others at sellers. "That picture shows different items rather than what I sent. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are.
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