Where were the necessary crowd controlling measures? Cannot pick the choice of cabin I used to be able to because in my old age I need an accessibility cabin .The have all been most kind to me getting just what I need cannot speak more highly of them. Booking # 2TWC7W Cruise lines say they will follow CDC coronavirus guidelines. It is now February! January 25, 2009. Would someone give me the guest relations email address? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Could you please apply the credits to our credit cards immediately. We (my family and I) have been using Princess Cruise for a number of years. Jan Swartz - Wikipedia Corporate Information | Carnival Corporation & plc A princess with bad plumbing but is this enough of a refund? But whats this $452 bill? We chose this cruise primarily for the itinerary which included a Land Tour to Machu Picchu followed by a cruise around Cape Horn and Antarctica. Powered by Invision Community. We are working hard to make sure every request is handled accurately and efficiently. Inability to contact customer relations. ? Apparently he is the Customer Relations Manager and I found his address in an earlier thread on this forum. 221.3K Followers. We've written a long, detailed letter to Princess' Executive team and to Guest Service Share your photos and videos with others to prove the truth of your words. Austria: While 800-774-6237 is Princess Cruise Line's best toll-free number, there are 2 total ways to get in touch with them. Box 10238, Lake Buena Vista, FL 32830, Email: guest.communications@disneycruise.com. 9,193 were here. In We have been trying to book our next cruise on the Princess Ruby vessel, departing Galveston, TX on April 2, 2023. Thank you This will surely increase the credibility of your complaint. Author. Princess Cruise Lines is a multinational company founded on 1977 with its headquarters located at 24305 Town Center Drive, Santa Clarita, California 91355 and key people behind it being Jon Padgett, President. Air and cruise booked through Princess. Instead, without my knowledge she canceled the cruise and airfare. Im dying to know your what your problem is so others, myself included, can chime in and solve your situation. You can also visit our Frequently Asked Questions. Location of This Business. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If you require immediate assistance, please call us at: 132488 or 1300 551 853. Search Close. By becki219, February 8, 2018 in Princess Cruises. On February 1, 2023 be booked the award and received a confirmation We are Platinum level Princess cruisers. Consumer Alert: No more automatic refunds for skipped ports? Princess Cruises is a Leisure, Travel & Tourism company and has headquarters in Santa Clarita, California, United States. Headquarters Email: [email protected] Princess Cruises complaint email: [email protected] Corporate Office phone number: (661) 753-0000. . Can I get my 173,116 Chase Ultimate Rewards points refunded? Book now with fares up to 30% off and you'll also receive a free balcony upgrade, up to $400 onboard credit and more. If you require immediate assistance or have any questions regarding your cruise reservation, please contact us at 1-800-PRINCESS. https://bit.ly/376NsD4. Current hold time. Help! The agent reinstated my cruise but did not reinstate the airfare. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Is this your company? Embarkation. Our help is free. Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more. Day of cruise, flight was cancelled at 7am EST. Cruise with princess on Jan 7, 2023. He paid Vantage $18,536. Princess Cruises. bluenote5. Or just take advantage of GetHuman's tools for getting attention on your issue faster: I think it's guestrelations@princesscruises.com. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Should you require immediate assistance, please call us at 0344 338 8663, or visit our FAQ section. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If you have not created an account with is or cant remember your login info, please fill out the form below for assistance. I myself have booked three cruises at different times since January and experienced great customer service. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Product shipment, payment, communication, billing, and any kind of service-related complaint about Princess Cruise Lines can be filed via the specific Princess Cruise Lines complaint section. Email address for Customer Relations - Princess Cruises - Cruise Critic Glenn. Customer relations - Princess Cruises - Cruise Critic Community Serving as president of one of Carnival Corporation's most iconic cruise line brands, Padgett will oversee all performance and operational functions of Princess Cruises and its global fleet . My mother is terminally ill why wont Princess refund her cruise? Follow us on Facebook , Twitter , Instagram or TikTok for more daily fun. All Future Cruise Deposits expiring in the next 120 days will be extended for 1 year unless a 2 year extension is noted below. While there are plenty of resources for those of us with cruise questions -- resources such as travel agents, Cruise Critic's editorial features and our message boards-- sometimes you just need to get in touch with your cruise line.. To write a complaint about Princess Cruise Lines and get an answer from the officials of Princess Cruise Lines, Complaintsboard.com's objective complaint writing and answer providing system can be used. Check the section to learn more about which tools and technologies are used by Princess Cruises and how much is Princess Cruises oriented towards technology. By the way here's some names of exec contacts if you need them: OMG - thank you for this, so helpful. These are the executive and customer service email and phone number contacts for Carnival Cruise Line brought to you by Elliott Advocacy. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. See Princess Cruise Lines's portfolio on LinkedIn at. Princess Cruise Lines Phone Number - CruiseInfoClub.com The Princess Cruises Executive Team is rated a "B+" and led by CEO Jan Swartz. Fastest way to talk to a real Princess Cruise Line rep. NO REFUNDS only credits, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. CC Help Jenn As of yet, Princess Cruises has not applied the credits back to the Mastercard for $700 or the Visa for $1,200. Education. I mailed the check about a week and a half before the due date. Your help would be greatly appreciated. Called Princess and no answer until 11am EST. We have always been happy with the service until our last cruise. Greets clients and visitors with a positive and helpful attitude. Warren brings to Princess Cruises more than 17 years of experience in the cruise industry. Customer Service. 3655 NW 87th Avenue . Login (optional) to your My Princess account to review your active Future Cruise Deposits. Email sent on 06 Oct 22 with multiple follow up . For a look at Carnival through the eyes of our guests, visit Away We Go. Princess Cruises Corporate Office Address: 24844 Avenue Rockefeller , Santa Clarita, CA 91355. This is how our Princess Cruise on Sapphire on the 20th Jan started.We arrived at the port at 12.30 to be told there was a docking delay but no details. . Still no response. If we have any questions regarding your claim, we will contact you using the information provided in this request. What is Princess Cruise Lines's LinkedIn? December 19, 2018. #7. Ms. Negin Kamali, Director, Public Relations Tel: +1 (661) 753-1539 Email: nkamali@princesscruises.com General e-mail: media@princesscruises.com (media only) . Edmonton, Alberta, Canada. The process to resolve the problem as explained below began on January 7, 2023. The Customer Support department and employees with Over 10 Years experience are more confident in their Executive Team, while Asian or . Not had a reply from the US one. Princess Customer Services - UK - Cruise Critic Community Instead of going through Dallas, they sent us through Chicago. Plus, we have insightful letters, insider tips, and more. The flyer I received had no EZ Air changed our original flights from SAT to Anchorage on May 25, 2022 for our scheduled land and cruise trip. It's worth bothering the CEO of a huge company about. Ok, I'll bite! What sector does Princess Cruises operate in? We've listed information for river cruise lines here. It took awhile to get the calls but they did happen. Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement. How to write a complaint about Princess Cruise Lines? Now it wont refund my $3,606. Am I right? Contact Us | Holland America No phone number just an email. This review was chosen algorithmically as the most valued customer feedback. We have more Alaska cruises featuring Glacier Bay National Park than any other cruise line. If you would like to update or view an existing booking: Refund of our money for the cruise and all related travel expenses. Expertly curated travel experiences aboard the designer-inspired, small ships call on more . Saturday and Sunday 6am 6pm Pacific Time (9am-9pm ET), Primary ContactCollin SteinkeDirector, Customer Relations24305 Town Center DriveSanta Clarita, CA 91355[emailprotected], Secondary ContactLorna Warren Vice President Guest Services 24305 Town Center DriveSanta Clarita, CA 91355[emailprotected], Chief ExecutiveJohn PadgettPresident24305 Town Center DriveSanta Clarita, CA 91355[emailprotected]. Dec. 26/22 We went to guest services on the 5th floor of the ship and paid both our accounts off in full with cash. Princess.CruiseLines.com: Contact Us - Vacations To Go please contact our team at Elliott Advocacy through this form. Princess Cruises continues its multi-year, "Come Back New Promise" - a $450 million-dollar product innovation and cruise ship renovation campaign that will continue to enhance the line's onboard guest experience. This complaint was posted by a verified customer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Recent Post by Page. However, when the refund(s) had not arrived by 1 November 2020 I wrote to csteinke@princesscruises.com to enquire. Started August 27, 2021, By . About Us - Oceania Cruises Your refund request confirmation number is: Your message has been received. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? . Your agent (AON) received all required information and did not refund my costs. Can a vacation rental host cancel my stay and keep my money? We have had two several emails to customer relations in the past two months totally ignored other than the initial we received your emailresponse. The check was cashed July 5. She is the Group President of Holland America Group, responsible for Princess Cruises, Holland America Line, Seabourn and P&O Australia, as well . excursions had to be booked onboard. 16, 2012 -by Captain Meyers Newport Beach California. At Carnival, your total rewards package is much more than your base salary. I am writing to record my disappointment and utter dissatisfaction with the above-mentioned cruise from which, my We had a cruise booked on Dec 22. PRINCESS CRUISES. Mar 1989 - Mar 199910 years 1 month. Get expert advice, insider tips and more. Princess cruise ship has 253 coronavirus cases in 5 weeks - Washington Post Senior Executive Appointments and Promotions Announced for Princess it is customerrelations@princesscruises.com, You will be able to leave a comment after signing in, By The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Carnival Cruise Line - Elliott Report AON said that my wife did not receive current medical treatment. Xponential Fitness Takes on the Seas with Launch on Princess Cruises Buenas tardes from sunny Puerto Vallarta! By For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Check the section to learn more about which tools and technologies are used by Princess Cruises and how much is Princess Cruises . 87th Avenue, Miami, Florida 33178-2428 U.S.A. or email us at: Sustainability@Carnival.com. Find Neville's email address, mobile number, work history, and more. Cruise Line Contact Information: Address, Phone Number and Email Contacts | Carnival Corporation & plc Princess Cruises key technologies used on the website. Pre-Cruise FAQ . Charlotte Humphrey LinkedIn: Theatre in the round to feature on new 19952023, The Independent Traveler, Inc. Princess.com, Complaints dept Email address? I immediately called Customer Support, spoke with an agent and she told me she would extend the due date until July 19. Princess Cruises headquarters is in Santa Clarita, California, United States. . Cal Almaguer, a 38-year veteran of the cruise and travel industry, has joined the world's leading international cruise line in the new role of senior vice president, sales and service strategy and . Los Angeles, California. Log on to your Cruise Personalizer to view and book flights with Princess Plane Sailing, book beverage & celebration packages, book shore excursions, pay your balance, and print luggage labels. Carnival House, 100 Harbour Parade, Southampton, SO15 1ST. Contact Us: Princess Cruises Contact Us - Princess Cruises The Princess Cruises management team includes Brian O'Connor (The Protocol School of Washington), Denise Saviss (Vice President, Entertainment Experience at Princess Cruises), and Ed Ramaekers (Vice President Technical Operations) . 3 hours ago, PescadoAmarillo said: We have had two several emails to customer relations in the past two months totally ignored other than the initial "we received your email"response. Princess Cruises - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head & all company details. Discuss the issues you have had with Princess Cruise Lines and work with their customer service team to find a resolution. There are mice in my vacation rental! Princess don't deliver what they promise. Email address for Princess Head Office??? - Cruise Critic Community Princess Cruises employs 11,383 employees. We sailed to Alaska in August, all excursions were prepaid. -- We Ask Cruise Critic Members, 10 Cabin Locations to Avoid on Cruise Ships, A Day at Virgin Voyages' Bimini Beach Club: Live From Scarlet Lady's First Cruise, Squid Ink on Virgin Voyages: What You Need to Know Before Getting a Tattoo on a Cruise, Why Flying In One Day Before Your Cruise is More Important Now Than Ever, What Are Back-to-Back Cruises -- And Why Now is the Best Time to Take One, Fall 2022 Is the Best Time for Canada and New England Cruise Deals. Guest relations email? This has been fully resolved. Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement. Can I get a refund for my Marriott Vacation Club Points? They are very attendant while booking and on the ship but once you leave absolutely no customer service! May. Then the captain making the first announcement ob the ship; Congratulating ALL THE CREW for their great job dealing with this 8 hour delay. - 1, 77, Sec. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Refund requests are processed in the order received. Submit a complaint and get your issue resolved. The average Princess Cruise Lines hourly pay ranges from approximately $18 per hour for a Customer Service to $56 per hour for a Senior Financial Analyst. Generic Message : Princess Cruises I had it today now I cant find it. Amphitrion Holidays SA, 46, Kyprou & Ploutonos Streets, 17236 Dafni, Via Bartolomeo Bosco 57/1, Genova Italy 16121, Breeze Line Cruises and Tours, 5th Donskoy Dr., 21B, Bldg 10, 4th Fl, 119334 Russia, Moscow, Mundomar Cruceros, C/ Camino de Humera, 45, 28223 Pozuelo De Alarcon, Madrid, Spain, Cruise-Interconnect AG, Badenerstrasse 551, Zurich, Switzerland, 8048, Halaskargazi cad, Senkal apt, 37/1, Harbiye, Istanbul, Turkey, U.K. Carnival PLC Cruises,15F, Verdant Place, 128 West Nanjing Road, Shanghai, P.R. China 200003, Carnival Corporation Hong Kong Ltd, Unit 1207 The Gateway Tower 1, Harbour City, Kowloon, Hong Kong, Cruise Professionals LLP, 704, 8th Floor, K M Trade Tower, Kaushambhi, Ghaziabad 201010, India, Carnival Japan, Inc., Daiwa Ginza Bldg, 6F.,6-2-1, Ginza,Chuo-Ku, Tokyo, Japan 1040031, Carnival Plc, 10 Marina Boulevard, 14-02 Tower 2, Marina Bay Financial Centre, Singapore 018983, Unit 3504, 35/F Cityland Pasong Tamo, 2210 Chino Roces Avenue, Makati City, Metro Manila 1200, Philippines, 1st Floor, Unit 1, Beaulieu Office Park, Cnr Stallion & Papenfus Roads, Beaulieu, Kyalami, 1684 Midrand, 33rd Fl., Center One Building, West Tower, Euljiro 5-Gil 26, Joong-gu, Seoul, 100-210, South Korea, 9F. My final payment was due July 2, 2022. Services on board and customer services afterwards. Sears couldnt deliver my appliances. This was in November 2022. Thank you, I'll try that. On February 1, 2023 be booked the award and received a confirmation We are Platinum level Princess cruisers. I received and offer from the Venetian casino marketing to come to the Venetian four 3 to 4 days and obtain a cruise on Princess Cruise Ship to various destinations with a balcony accommodation. Check out our directory. CC Help Jenn What is Princess Cruise Lines's Facebook? Princess canceled my cruise and airfare via email. 240 Princess.com, Complaints dept Email address? - Cruise Critic Arizona. We received an email response on November 2nd stating it may take an unusual time to respond. We've only had a complaint once that we emails them about & never did receive an answer. They've called me after reading it. Office Hours: Monday through Friday 7am-5pm (PT) Travel Advisors: Group space can be set up via Polar Online. 12 Day Cruise around British Isles with Orkney Islands with Emerald Princess on June 2, 2022 Princess Cruise Lines reviews first appeared on Complaints Board on Oct 30, 2006. I look forward to having a return call. LauraS Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Typical Rank: 3 to 3 1/2 stripes. I wrote a letter to [protected]@princesscruises.com, in July 2022 without receiving a respond. Princess Cruises (@PrincessCruises) / Twitter CC Help Jenn Already booked? In case you didn't realize there was an alternative, the best phone number for Princess Cruise Line customer support is 800-774-6237. Be sure to also complete the OceanReady process and download the Princess In 2001 she was appointed vice president of strategy . Princess Cruises: Carnival Corporation Names John Padgett as President Traveling with my 87 year old partner on South America Cruise Jan 20, Saphire Princess Santiago. Three of its cruise lines - P&O Cruises Australia, Princess Cruises and Carnival Cruise Line - are the only global cruise companies to base ships from Australia year round. Jan G. Swartz is an American businesswoman. Standard processing time is approximately four weeks from date of receipt. Vrbo took my $1,270! Have had several conversations with calls received after sending post to that mail. 24305 Town Center DriveSanta Clarita, CA 91355https://www.princess.com/, Main: (661) 753-0000Customer Service: (800) 774-6237, Monday Friday 6am 7pm Pacific Time (9am-10pm ET) For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Neville Wickstrom - Specialist, Guest Entertainment - Princess Cruises What industry does Princess Cruise Lines compete in? Princess Cruises, Seabourn Cruise Line, AIDA Cruises, Cunard Line, P&O Cruises and P&O Cruises Australia. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ruby Princess - Deck Plans, Reviews & Pictures - Tripadvisor We appreciate your patience in affording us the time to respond to your request. Check out Princess Cruise Lines's Instagram pictures and videos at. From its modest beginnings in 1965 with a single ship cruising to Mexico, Princess has grown to become one of the premiere cruise lines in the world. Covid and staffing aside this company is a disgrace. They canceled my flight. Company Information - Princess Cruises [protected]@comcast.net I look forward to hearing from you shortly. About Us | Carnival Cruise Lines Phone: +44 (0) 1756-704-700 (U.K.); 877-600-2648 (U.S.), Address: 450 Third Ave. W., Seattle, WA 98119, Address: 1505 Westlake Ave. N., Suite 125, Seattle, WA 98109, Address: 96 Morton St., 9th Floor, New York, NY 10014, Address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN, Phone: + 0203 636 1862; + 0203 451 2699 (complaints), Email: https://www.tui.co.uk/destinations/contact-us/after-travel (online form), Address: 6750 N. Andrews Ave., Suite 100, Ft. Lauderdale, FL 33309, Email: msccustomerservice@msccruisesusa.com, Address: 7665 Corporate Center Dr., Miami, FL 33126, Email: ncl.com/case-submission (online form), Email: oceaniacruises.com/corporate/contact-us (online form), Address: 465 Victoria Ave, Chatswood NSW 2067. Princess Cruise Lines to apply the appropriate credits back to both credit cards. I think its guestrelations@princesscruises.com. Then we were told we needed a covid test to board which was the first time this was even mentioned at a cost of 15 dollars unless you had already had a test. Princess Cruises - Email & Phone of top management contacts - EasyLeadz Started August 27, 2021, By This complaint was posted by a verified customer. Will this be the busiest spring break ever? Executive Summary. Primary Contact Arlene Brown Senior Director of Customer Care 3655 NW 87th . MedallionClass App before you sail. To continue with your refund request, please provide expense details related to your vacation. CC Help Jenn Contact information for members of the media. Yesterday at 10:55 AM. Proceed to Captain Circle Home >> Olsen House, White House Rd., Ipswich, Suffolk IP1 5LL, U.K. Email: customer.relations@fredolsen.co.uk. Change of cruise - increased cost & reduced on board credit, Refusal to refund cost of excursions they cancelled, Euro mediterranean cruise - booking 3v9jdv, Princess Cruise Cancelled by Princess Aug 14/22. For pre-cruise support, please use our Live Chat. By Princess Cruise Lines information: contacts, address, founders, CEO, services, and products. Our world headquarters are located at: 3655 NW 87th Avenue. VIEW CRUISES. While there are plenty of resources for those of us with cruise questions -- resources such as .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}travel agents, Cruise Critic's editorial features and our message boards -- sometimes you just need to get in touch with your cruise line. Spoke to a representative at 11am who stated he would call the EN Route department and let them know of our delay. Customers calling from outside the US or Canada can use one of the numbers below: US & Canada: 800-338-4962. Princess is guilty of totalitarian corporatism, avoiding criticism, refusing to publish negative remarks on this page. Powered by Invision Community. Would someone give me the guest relations email address? This review was chosen algorithmically as the most valued customer feedback. Welcome to the Princess Cruises Facebook page! Cruise Ship Job Positions - Guest Services Jobs July 22, 2022 I found out that I had no airfare as a result of a travel companion calling me to inform me of a flight schedule change notice that came via email. Member #'s [protected] & [protected] If you need the credit card numbers, please give me a call at [protected] at your earliest convenience. Am I right? Address: Carnival House, 100 Harbour Parade, Southampton, SO15 1ST, U.K. Email: pocruises.com/contact-us (online form), Address: 408 Ave. du Prado, 13008, Marseille, France, Address: 24305 Town Center Dr., Santa Clarita, CA 91355, Email: book.princess.com/captaincircle/customerCare.page (online form), Email: rssc.com/about/contact (online form), Email: royalcaribbean.com/resources/contact-us (online form), Address: 2601 South Bayshore Dr., Suite 900, Miami, FL 33133, Email: info@ritz-carltonyachtcollection.com, Address: Saga Cruises, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE, Address: An der Alster 9, 20099 Hamburg, Germany, Address: 450 3rd Ave. W., Seattle, WA 98119, Email: seabourn.com/en_US/contact-us.html (online form), Address: 601 Brickell Key Dr., Suite 1050, Miami, FL 33131, Address: 333 Ave. of the Americas, Suite 2600, Miami, FL 33131, Address: 760 NW 107th Ave., Suite 100, Miami, FL 33172, Address: Level 8, 401 Sussex Street, Sydney, NSW 2000, Address: 5700 Canoga Ave., Woodland Hills, CA 91367, Email: vikingcruises.com/contact/contact-us.html#noscroll (online form), Address: 1000 S. Pine Island Rd., Suite 600, Plantation, FL 33324, Address: 3826 18th Ave. W., Seattle, WA 98119, Address: 2101 4th Ave., Suite 210, Seattle, WA 98121, Phone: 844-884-4649 (pre-cruise), 206-733-2952 (post-cruise), Email: info@windstarcruises.com (pre-cruise), GuestRelations@windstarcruises.com (post-cruise).
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