We discovered the Tahoe, which is even better. Arhaus' customer service is definitely lacking. 68. There is no question that their furniture is beautiful and current. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Apply today at CareerBuilder! We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. The level of customer service was exceptional. I had been looking for a while and when I found this set I fell in love. They said they would be back in touch. The furniture itself has held up well with 5 kiddos, however the cushions have not. Instructions to log into the Arhaus credit card account. Ugh. 2023 ForLocations.com All rights reserved. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. I also got covers for when it snows here in Colorado. The customer service has been extremely poor, had I not called no one would have followed up. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Step 1: Dig deeper by asking the right questions When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. And, we remain committed to never using wood from endangered rainforests. I'm giving this 3 stars because I had both good and bad experiences in this store. | Read 21-40 Reviews out of 40 They said no and didnt seem to care that I was going to write reviews. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Arhaus is a lovely store in Plano/ Frisco Texas area. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. I bought chairs over 9 months ago. She was amazing. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Create Account Keep me signed in One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. I have spent way too much money at Arhaus over the years to be treated so poorly. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. So it was that time of life again, furniture shopping time. This order arrived yesterday, 7/18/14. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Debra Cleare helped us with bedroom furniture, accessories and tables. Restocking fee does not apply to Non-Furniture Items as defined above. Arhaus Furniture Employee Reviews for Customer Service Representative It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Not to mention terrible quality. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Can I request delivery on a Saturday or Sunday? You have helped in making my condo more of a home! Should you notice an inconsistency, please contact Arhaus. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Definitely will be back. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. The couch bent in the middle and was closer to the floor than the ends. Please contact Arhaus for details. After finalizing the design the order went in. Thank you Michael and Sandi Trish and Bob. She is amazing!!!! I have spoken to numerous managers, concierge managers and etc and so far nothing. The customer service is reprehensible. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Date of experience: 08 October 2022 And, the little details are a big reminder that a real person created something special just for you. Overall I am I giving this a 4 star because of Tricia. I have contacted customer support to get a refund for the other half of my returned order. I requested new back cushion, fabric only, and was told No. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. Love everything! That looks normal. Great furniture and sales people. Do you ship to Canada or other international destinations? I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Worst customer service Ive encountered. He was right! Similarly, the line between "pushy" and "helpful" can vary from person to person. After several emails and phone calls over a two-week period, I still do not have a return label. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. No problem with ordering, delivery etc. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. For the entire four-story shore house. Great customer service. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Now I just call her at Arhaus and tell her what I want. I hope Arhaus realizes what an asset they have in her. Return Policy: 14-60 Days With Restrictions. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. We bought it received it by UPS in a week and hung it up. Customer service's response was that normal wear is not covered. Everyone is always so helpful and pleasant to work with. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. The cushions didnt last 18 months. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 I asked for my money back. They did not question anything that we called. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). The arm of one custom chair, the wood is split. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Slipcovers: Arhaus vs. Ballard - Evolution of Style His product knowledge put us at ease once we decided on our bedroom set. A new customer service representative created another email to send to UPS. Arhaus - Facebook The delivery process was painful and required baby sitting. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. Second, there are buttons that go into the cushion. The least they can do is have great customer support for the prices they charge. Say what? It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. Zero customer service. I was hesitant since it was a floor sample. 60 days. The sandals are fine and what was ordered. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. I agree with all of the 1-star comments. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. These are merely guidelines for measuring and do not guarantee your furniture will fit. Tracy worked with me and was very pleasant to deal with. I purchased several pieces of furniture from Arhaus. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Thank you for your exceptional service and quick turnaround time! I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Sales rep did further investigation and it seems that my order has not been processed at all! We would definitely buy here ! Never got it. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. You have successfully subscribed to our list. If you placed your order in a store, contact your Design Consultant for status updates. This chandelier was stunning but I knew it would be a fortune, but I was wrong. Learn more about purchasing Worry-Free Protection Plans. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. I got many compliments on them. I was not told this at order time. We tried every possible method to inflate without, and it just. . It needs to be done with a hand held attachment! 70. Very poor customer service. I decided to return the blankets and Arhaus sent me a shipping label. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. When this store opened we would frequent from time to time. He was very professional and patient during our decision making process. The package is sitting in the lobby of my building and its become an eye sore. . Loved working with Etta and Chris. I went to Arhaus looking at specific dining chairs I was interested in. They sent one email in May to say my order was processing. The sales staff is very helpful and non-judgmental (snobby). It looks amazing and well constructed. the perfect rug and dining chairs as floor samples.
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